Return Policy

OUR RETURN POLICY

All returns must be made within 30 days of receiving your original purchase.

  • Damaged shipments received must be reported to LINE2EMS with in 24 hours of receiving your item.
  • Returned merchandise must be received in new and unused condition in the original packaging.
  • If your product is NOT returned in its original condition, you may forfeit your credit.
  • You must include a copy of the original packing slip and a Return Merchandise Authorization (RMA) Number (see below).
  • After your merchandise is returned and it meets our return criteria listed above, you will receive a refund for the product with in 5 business days of receiving your item . A restocking fee of 20 percent will be deducted.
  • Items that have been put into service and are thought to be defective fall under manufacturer’s warranty if one is available. Examples of manufacturer’s warranty are defects in workmanship or material.  The item will need to be returned to LINE2EMS.  We will inspect the item for repair, replacement or refund at the discretion of the manufacturer. 
  • Refunds will be applied to the original credit card used at the time of purchase.
  • All returns must be made within 30 days of receiving your purchase.
  • A restocking fee of 20 percent will be deducted from the refund.

LINE2EMS offers many of our items on marketplaces which include Amazon, eBay and Walmart and our Dealer Network. These marketplaces have their own Return policies.   All Returns must be requested by the customer back through the marketplace that they purchased the item from. We recommend that you contact the marketplace directly with any questions.

Non-returnable products

Some products cannot be returned for hygienic reasons.  Example of such items that cannot be returned are airway kits, suction tubing and tips, CPR related items, manual suction pumps, burn sheets.

 

TO MAKE A RETURN:

  • Email us at info@line2design.com to receive a Return Merchandise Authorization (RMA) number.  Please include your order ID number in the email.
  • Include a copy of the LINE2EMS Packing Slip and RMA on the inside of the product you are returning.
  • We recommend that you use a traceable shipping method and insure the product you plan to return. We are not responsible for lost or damaged products during the return shipment.
  • Return shipping fees are non-refundable and is the responsibility of the customer.  

 

Please ship return merchandise with postage prepaid to:

LINE2EMS

Attn:  Returns

1500 Crafton Avenue, Bldg 128

Mentone, CA  92359